Terms & Conditions

Table of Contents

Salus Terms & Conditions

Last updated: October 2025

1. Introduction

Welcome to Salus.
By subscribing to or purchasing any of our meal plans, you agree to the following Terms & Conditions. These terms outline how we operate, deliver, and manage your experience to ensure reliability, safety, and consistency.

2. Plans and Subscriptions

Subscription Terms

All Salus plans operate on a subscription model (weekly, monthly, or corporate). Your plan begins once payment is confirmed through the Salus app.

Salus reserves the right to modify, pause, or cancel any subscription under reasonable circumstances such as:

  • Policy violation or misuse of offers
  • Operational or delivery disruptions
  • Non-payment or technical error

Customers will be notified promptly if a plan is paused or cancelled by Salus.

Subscription Management

  • Changes to meal plans, delivery time, or address must be requested at least 3 days in advance of the next scheduled delivery.
  • Requests submitted after that window may not be accommodated due to kitchen and logistics schedules.
  • Subscriptions may be paused during official or non-official holidays, maintenance, or force majeure events.
  1. Discounts and Wallet Credits
  • Discount codes apply to the original price of items before tax or delivery fees.
  • Delivery charges, if applicable, are not discounted.
  • Business Lunch plans are already discounted and not eligible for additional vouchers or promotions.
  • Wallet credits and voucher codes cannot be used together in the same transaction.
  1. Product and Menu Information

Salus continuously refreshes its menu and may change ingredients, dishes, or components based on seasonality and availability.
 We commit to maintaining consistent nutritional value, quality, and portion size across all updates.

Nutrition and Allergens

  • All macronutrient data displayed in the app is indicative and may vary slightly per meal.
  • Dishes may contain or come into contact with common allergens including:
     Milk, Eggs, Fish, Crustacean shellfish, Tree nuts, Peanuts, Wheat, Soybeans.
  • All menu images are for marketing purposes; actual items may vary slightly in appearance.
  1. Delivery Terms

Delivery Schedule

  • Deliveries are made according to the delivery window chosen at checkout.
  • The same-day delivery window applies to all meals scheduled for that date.
  • Our drivers will wait up to 10 minutes upon arrival. After that, the delivery will be marked as completed.

Missed Deliveries

  • If the customer is unreachable, unresponsive, or unavailable after 10 minutes, the order is automatically considered delivered.
  • Salus is not responsible for lost, damaged, or spoiled meals left at a customer’s reception or doorstep once delivery is complete.
  • Customers must ensure accurate address and contact details to avoid failed deliveries.

Workplace Deliveries

Deliveries to workplaces will be left with the reception or security desk. Once handed over, responsibility for the order passes to the customer.

Adverse Conditions

In cases of bad weather, heavy traffic, or unforeseen events that could affect safety or food quality:

  • Deliveries may be postponed or rescheduled.
  • Salus will make reasonable efforts to notify customers of any delay.
  • Orders impacted by such conditions will be considered fulfilled once dispatched.
  1. Change Requests

Change requests (for meals, location, or delivery time) must be submitted 3 days in advance before the next scheduled delivery.

  • Requests must be submitted before 11:59 PM on the third day prior.
  • Approval depends on logistics capacity and operational flow.
  • Salus reserves the right to decline change requests if routes or schedules are full.
  1. Customer Responsibilities
  • Provide complete and accurate address details (including building number, street name, and clear instructions).
  • Be available to receive deliveries during the selected window.
  • Retrieve meals promptly to maintain freshness and food safety.
  • Avoid making personal delivery arrangements directly with drivers.
  1. Customer Service and Feedback

Our customer service team is available to support you through the Salus app, WhatsApp, or email for any concerns related to delivery, plans, or account access.
 We value feedback and use it to continually improve operations and menu quality.

All communications related to delivery or customer support are recorded for service improvement and dispute resolution.

  1. Amendments

Salus may update these Terms & Conditions from time to time to reflect operational or legal changes.
 Any material updates will be announced via the app, website, or registered communication channels.

  1. Disclaimer
  • Salus will never request personal or payment information through email, WhatsApp, or social media.
  • Any such requests should be reported immediately to support@salus.com.sa.
  • Salus is not liable for any unauthorized transactions or fraudulent activities outside its official channels.
  1. Governing Law

These Terms & Conditions are governed by the laws of the Kingdom of Saudi Arabia.
 By continuing to use our app and services, you acknowledge and agree to these terms.