Privacy Policy

Privacy Policy

Last updated: October 31, 2025

1. Introduction

Welcome to Salus.
 We value your trust and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it secure.
 By using the Salus app, website, or related services, you agree to the terms described below.

  1. Information We Collect

We collect information that helps us operate our services and personalize your experience, including:

  • Information you provide when signing up or updating your profile.
  • Details are provided when making purchases or managing subscriptions.
    Contact information such as name, phone number, address, and email.
    Optional health or nutrition information, such as dietary preferences, allergies, or fitness goals.
    Technical information like device type, operating system, and general location data to improve delivery accuracy.

All information is collected only as needed to provide Salus services and enhance your experience.

  1. How We Use Your Information

We use the information we collect to:

  • Process and deliver your meal subscriptions.
  • Personalize your plans, menus, and recommendations.
  • Communicate with you about your account, deliveries, or service updates.
  • Improve our operations, app performance, and customer experience.
  • Send relevant offers or updates, if you have chosen to receive them.
  • Maintain the security and functionality of our systems.

We do not sell or rent personal data to any third party.

  1. Health and Nutrition Information

If you choose to share health or nutrition-related information (such as allergies or diet preferences), we use it only to prepare appropriate meals and personalize your plan.
 This information is treated as confidential and handled with care by authorized staff.
 You may update or remove this data at any time through your Salus account.

  1. Information Sharing

We may share limited personal information with trusted partners who support our services, such as:

  • Delivery and logistics providers.
  • Payment processors.
  • Technical service providers that help us operate the app.

These partners are required to handle your data securely and use it only for the purpose of providing Salus-related services.
 We do not share personal data for unrelated marketing purposes.

  1. Data Storage and Retention

Your data is stored securely for as long as necessary to operate your account and deliver your chosen services.
 If you choose to close your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required for operational or legal reasons.

  1. Security

We use appropriate technical and organizational measures to safeguard your information, including encryption and controlled access to systems.
 While we take these steps seriously, no online platform can guarantee complete security.
 We encourage all users to protect their account information and report any suspicious activity immediately.

  1. Communication Preferences

You can manage your notification and communication preferences directly in the app or by contacting our team.
 Service-related notifications, such as delivery or account updates, will continue as part of your active subscription.

  1. Children’s Privacy

Salus does not knowingly collect or store information from children under the age of 13.
If we become aware that data has been provided by a child, we will delete it promptly.

  1. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our services or internal practices. When updates are made, the revised version will be published on our website and in the app with a new “Last updated” date.

  1. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:
 📧 info@salus.com.sa